The Importance of Customer Service in Shipping & Logistics
April 23, 2020
Customer service plays a vital role in shipping and logistics. When providing a logistics service it is useful to build a partnership that benefits both
Customer service plays a vital role in shipping and logistics. When providing a logistics service it is useful to build a partnership that benefits both
The rates for dry van freight fluctuates heavily throughout the year. So, what causes the changes in price? Can you plan around these fluctuations to
Shipping plays a large part in any company’s bottom line. Finding ways to reduce the amount being spent in the supply chain is always a
The purpose statement of Becker Logistics is to support the supply chain with purpose and integrity. We define this by supporting our customers and carriers,
Join us in congratulating Casie McClearen, one of our Account Managers in our St. Louis, Missouri office on being chosen as the Director of Development
Within the logistics industry, and particularly for freight brokers or third-party logistics companies, having a high customer concentration can pose major risks to a company’s
Saying that customer service in shipping and logistics is important might be an understatement. The logistics industry requires good planning and efficiency. However, a logistics
The companies that struggle with shipping and logistics in 2026 will not be the ones surprised by a single disruption. They will be the ones
The freight market is always changing. Here’s how carrier strategy is shifting. Demand hasn’t fallen off a cliff, but capacity hasn’t exited fast enough to
Today’s logistics environment is defined by fluctuation. Volumes rise and fall unevenly. Costs don’t always move in logical directions. Global trade routes shift with little
As we near the end of 2025, the logistics industry is facing more than the usual seasonal fluctuations. Waves of corporate layoffs, manufacturing slowdowns and