The Importance of Customer Service in Shipping & Logistics
April 23, 2020
Customer service plays a vital role in shipping and logistics. When providing a logistics service it is useful to build a partnership that benefits both
Customer service plays a vital role in shipping and logistics. When providing a logistics service it is useful to build a partnership that benefits both
The rates for dry van freight fluctuates heavily throughout the year. So, what causes the changes in price? Can you plan around these fluctuations to
Shipping plays a large part in any company’s bottom line. Finding ways to reduce the amount being spent in the supply chain is always a
The purpose statement of Becker Logistics is to support the supply chain with purpose and integrity. We define this by supporting our customers and carriers,
Join us in congratulating Casie McClearen, one of our Account Managers in our St. Louis, Missouri office on being chosen as the Director of Development
Within the logistics industry, and particularly for freight brokers or third-party logistics companies, having a high customer concentration can pose major risks to a company’s
Saying that customer service in shipping and logistics is important might be an understatement. The logistics industry requires good planning and efficiency. However, a logistics
A truck arrives just before your warehouse closes for the holiday. The driver is different from the one your team expected. An email says the
An expensive shipment rarely gets much attention after the invoice is paid. The freight arrived, the immediate problem was resolved, and the team moved on.
Two freight lanes can look nearly identical on paper. They may cover a similar number of miles, require the same equipment, and even offer comparable
Shippers have access to more transportation data than ever before. GPS tracking can show where a truck is, ELD integrations can provide driver activity, and